November 2026
November 2026
Hiring like a sales team, metrics that hide unhappy customers, leading under pressure, outgrown thought habits, coaching instead of answering, and the leadership problem hiding inside a labor shortage.
In this issue
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Your Second Sales Force: Human Resources
Your Metrics Look Great, and Your Customers Are Miserable
Leadership Mistakes That Make a Bad Situation Worse
Your Business May Have Outgrown the Thinking That Built It
The More Answers You Give Your Employees, the More They Need You
Cover Story: Your Labor Problem Might Be a Leadership Problem in Disguise Cover story