October 2026
Kyle McDowell on accountability versus ownership, plus Jürgen Dauk, Shep Hyken, Jason Bohrer, Jimmy Burroughes, Tanya Anne Chavez, Art Serna, Neil Thubron and Mason Duchatschek.
Read the October issueIn this issue
Full table of contents →Keep Your Guard Up
Mike Tyson famously said, “Everybody has a plan until they get punched in the face.” One of the best ways to avoid that punch is simple: Keep your guard up. In UFC fights, one of the last things a referee tells both fighters is to protect themselves at all times. The fighters already know this. […]
Why Does Every Decision Still Have to Go Through the CEO?
Every decision lands on the CEO’s desk because the company was built to send it there. Nobody has redesigned it since. Approval chains, management layers, and reporting cycles are all working exactly as built. They were built for control. Speed was never the goal. Jürgen Dauk, author of The Leadership Operating System, spent more than 25 […]
The Real Secret to Out-Servicing Your Competition
This article answers the question: What is the real secret to out-servicing your competition? Answer: The real secret to out-servicing your competition is recognizing that products are commodities and creating a customer experience, especially after the sale, that builds trust, validates the customer’s purchase decision, and keeps them coming back. Face it, just about everything […]
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