Workforce Alchemy Magazine
Browse by category
Leadership 37 Culture 17 Sales & Marketing 14 Customer Experience 11 Hiring & Assessments 10 AI & Innovation 4 Strategy 3 Leadership & Organizational Development 1 Entrepreneurship 1
Leadership
Cover Story: Your Labor Problem Might Be a Leadership Problem in Disguise Cover story The More Answers You Give Your Employees, the More They Need You Your Business May Have Outgrown the Thinking That Built It Leadership Mistakes That Make a Bad Situation Worse Extreme Endurance and Difficult Business Goals Problem Solving, Leadership, and Vision All 37 articles in Leadership →
Culture
Your Metrics Look Great, and Your Customers Are Miserable COVER STORY: Actions, Examples, and Outcomes  Competence, Confidence, and the Guts to Speak Up Your People Problem Has an Owner, and It Isn’t Your People Rethinking Leadership: What if Your Culture Could Run Without You? When Every Employee Acts Like an Owner All 17 articles in Culture →
Sales & Marketing
Scaling Smarter & Other Insights for Building Momentum and Resilience The Power of Premium What 1,000 App Launches Reveal About Early Growth Why Branding in the AI Era Starts With Emotion Beyond the Superstar: How Smart Sales Systems Drive Real Growth The Hidden Reason Your Brand Isn’t Resonating All 14 articles in Sales & Marketing →
Customer Experience
The Real Secret to Out-Servicing Your Competition The Six-Dollar Gift That Added $75,000 in Revenue You Don’t Profit From Customer Insights Unless You Take Action Everyone Saw the Problem ‘It’s Out of My Control’ Is a Bad Excuse Seven Things Customers Hate to Do – But Companies Make Them Do Anyway All 11 articles in Customer Experience →
Hiring & Assessments
Your Second Sales Force: Human Resources Keep Your Guard Up Would You Invite Ants to Your Picnic? How and Why Modern Leaders Are Rethinking Compensation and Performance Is Your Hiring Process Being Gamed? The Price of Regret vs. The Price of Prevention All 10 articles in Hiring & Assessments →
AI & Innovation
Why do so Many Corporate AI Implementations Fail? The Single Source of Truth: How AI is Changing the Way Companies Preserve Knowledge and Train Workers AI Won’t Fix a Broken Company. It Will Expose It Faster The Future of Work Isn’t AI — It’s Leading Across Generations All 4 articles in AI & Innovation →
Strategy
Fortunes in Blind Spots: How Vision & Resourcefulness Turn Waste into Wealth Where Strategy Breaks Down If Hard Work Is the Model, It’s Time to Replace It All 3 articles in Strategy →
Leadership & Organizational Development
Why Your Best Employees Leave and How Smart Leaders Stop It The 1 article in Leadership & Organizational Development →
Entrepreneurship
Comfort Vs. Clarity: How Well-Meaning People Can Derail Your Goals The 1 article in Entrepreneurship →
Current issue Issue archive About Expert Network Podcasters Subscribe

James Killian

Dr. James Killian is the author of Obsessed: Cultivating the Customer-Driven Leader and has more than 25 years of leadership experience with organizations including Qualtrics, SAP, IBM, and Hogan Assessments. He has taught at Michigan State University, authored more than 50 publications on leadership and experience, and developed The Customer-Driven Leader framework. See the-customer-driven-leader.com

WatchListenRead
Book
Obsessed: Cultivating the Customer-Driven Leader
On Amazon

Articles

November 2026
Your Metrics Look Great, and Your Customers Are Miserable

As an Amazon Associate we earn from qualifying purchases.

Workforce Alchemy Magazine
Current issue Archive About Subscribe
© 2026 Workforce Alchemy Magazine